At Oprata Silver Jewellery, we cherish the moments you spend exploring our collections. However, we understand that circumstances may prompt the need for a change of plans. In this blog post, we'll guide you through our cancellation policy to ensure a smooth and transparent process.

Order Cancellation: Time is of the Essence: You have a 24-hour window to reconsider your purchase. Within this timeframe, you can make alterations or cancel your order without incurring any charges.

How to Cancel: Reach out to our responsive customer service team at info@oprata.in within the 24-hour cancellation window. Provide your order number and reasons for cancellation to facilitate a swift process.

Cancellation Charges: Within the Window: No charges apply if you cancel within the 24-hour period.

Outside the Window: Cancellations beyond the 24-hour mark may be subject to a fee, especially if processing or shipping has commenced. Any applicable fees will be communicated promptly.

Refund Policy: Eligibility Criteria: Orders canceled within the 24-hour window are eligible for a full refund of the purchase amount.

Refund Processing Time: Expect your refund to be processed within 3 business days from the cancellation date. The refunded amount will be returned to the original payment method used during the purchase.

Exceptions: Custom Orders: Regrettably, we cannot accommodate cancellations for custom orders, given their unique and personalized nature.

Already Shipped Orders: If your order has already been dispatched before the cancellation request is processed, it cannot be canceled. In such instances, you can explore our return policy for further assistance.

Connect with Us: For any queries or concerns regarding our cancellation policy, don't hesitate to reach out to our dedicated customer service team at info@oprata.in. Your satisfaction is our priority, and we're here to assist you.

Note: Oprata Silver Jewellery reserves the right to modify or update this cancellation policy. Stay informed by checking our website for the latest information. Happy shopping!